Frequently Asked Questions
1. What are the different types of teas available?
Our catalogue consists of premium orthodox, CTC, and herbal teas. We have a wide range of Black, Green, White, Oolong, Chai, and Herbal teas for you to choose from.
2. Where do we get our Teas from?
We source our teas directly from some of the iconic tea gardens in India (Darjeeling, Assam, Kangra, North-East, etc.) and Nepal.
3. How do you ensure the quality and freshness of the tea?
By sourcing our tea directly from our contacts in countries we have previously mentioned, we are able to cut out the middleman and demand the quality our customers love from our suppliers. This also reduces the delivery turnaround time, increasing the level of freshness we can provide our clients. We also have high standards when it comes to the packaging of our products to make sure that any tea you receive remains fresh and aromatic throughout the delivery process at all times. If you are unhappy with your order, or have any complaints about the packaging, please contact us at email@example.com.
4. Are there any taxes?
Our retail (online) rates are inclusive of taxes. Wholesale orders are exclusive of taxes. Also, all taxes imposed by customs are to be borne by the customers.
5. Do you also sell Wholesale teas?
Yes, apart from selling teas online, we offer our teas to our wholesale clients worldwide. For wholesale enquiries, please send us an email at firstname.lastname@example.org.
6. How do I pay for my order?
You may choose to pay via debit/credit card, PayPal, or direct bank transfer. All transfer charges need to be borne by the customer.